Refund & Exchange Policy

We want you to love your purchase! If you are not completely satisfied, let us know and we will work with you to make it right.

• Full priced items may be returned for refund, exchange, or store credit. Please email us at love@cossac.co.uk for instructions.
• ITEMS MUST BE RETURNED WITHIN 14 DAYS FROM THE DELIVERY DATE.
• Items marked down in price & Flash Sale items:
  • Purchased without the use of an additional discount or promotion code may be exchanged for a similar item or for online store credit only.
  • If purchased with an additional discount or promotion code are a final sale and will not be accepted for return, exchange, or ecomm store credit.
• Items must be unwashed and not altered in any way in order to be accepted for exchange or credit.
• Customers are responsible for the cost of return shipping on any return or exchange not due to an incorrect or damaged item; however, we will ship your replacement at no additional change.
• Gift cards, jewellery and perfumes are not eligible under our refund policy.
• We do not offer price adjustments or rainchecks on any of our products.