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10% OFF AW22/23 WITH CODE 'KNIT10'

Refund & Exchange Policy


We want you to love your purchase! If you are not completely satisfied, let us know and we will work with you to make it right.

    • Full priced items may be returned for refund, exchange, or store credit. Please email us using the contact form provided quoting your order number.
    • ITEMS MUST BE RETURNED WITHIN 14 DAYS FROM THE DELIVERY DATE. CUSTOMER IS RESPONSIBLE TO RETURN THEIR ORDER WITHIN THIS TIME FRAME & IN INPECCABLE CONDITION. ALL RETURNED ITEMS UNDERGO STRICT INSPECTION TO MAKE SURE THEY HAVEN'T BEEN WORN OR WASHED.
    • Items marked down in price (Outlet/'Last Pieces") & Flash or Archive Sale items:
      • Purchased without the use of an additional discount or promotion code may be exchanged for a similar item or for online store credit only.
      • If purchased with an additional discount or promotion code are a final sale and will not be accepted for return, exchange, or store credit.
  • When returning order placed under 'Free Shipping' policy, the original shipping cost will be deducted from the refunded amount
  • Items must be unwashed and not altered in any way in order to be accepted for exchange or credit.
  • Original shipping costs are not refunded
  • Customers are responsible for the cost of return shipping on any return or exchange (not due to an incorrect or damaged item); however, we will ship your replacement at no additional charge. Customer assumes responsibility to make sure the return arrives to our studio.
  • Gift cards, jewellery and perfumes are not eligible for return under our refund policy.
  • We do not offer price adjustments or rainchecks on any of our products.