Refunds & Exchanges

We want you to love your purchase! If you are not completely satisfied, let us know and we will work with you to make it right.

  • Once the order's confirmation email has been sent out it is no longer possible to amend/cancel the order.
  • Full priced items may be returned for refund, exchange, or store credit. Please email us using the contact form provided quoting your order number. Exact return instructions will be sent to you by email. It is crucial that the sent instructions are strictly followed. We cannot take responsibility for parcels returned not following the instructions as they are likely to be diverted and we have no control over that process.
  • Return requests must be notified within 14 days of receiving the goods. After that the customer has further 14 days to deliver the items back to us. Return outside of that time frame will not be accepted.
  • The customer is responsible to return their order in impeccable condition. All returned items undergo strict inspection to make sure they haven't been worn or washed.
  • Items marked down in price (Outlet/'Last Pieces") & Flash or Archive Sale items:
        • Purchased without the use of an additional discount or promotion code may be exchanged for a similar item or for online store credit only.
        • If purchased with an additional discount or promotion code are a final sale and will not be accepted for return, exchange, or store credit. 
  • When returning order placed under 'Free Shipping' policy, the original shipping cost will be deducted from the refunded amount
  • Items must be unwashed and not altered in any way in order to be accepted for exchange or credit.
  • Original shipping costs are not refunded
  • Customers are responsible for the cost of return shipping on any return or exchange not due to an incorrect or damaged item; however, we will ship your replacement at no additional change. Customer assumes responsibility to make sure the return arrives to our studio.
  • Gift cards, accessories and perfumes are not eligible for return under our refund policy.
  • We do not offer price adjustments or rain-checks on any of our products.