Refunds & Exchanges

At COSSAC, we want you to love your purchase. If for any reason you’re not completely satisfied, we offer a straightforward returns and exchange process to ensure your experience remains smooth and stress-free.

 

1. Order Cancellations

Once your order confirmation has been sent, we are unable to amend or cancel your order.

2. Returns Eligibility

  • Full-priced items may be returned for a refund, exchange, or store credit.
  • Return requests must be submitted within 14 days of receiving your order.
  • Items must then be returned within a further 14 days after receiving our return instructions.
  • Returns submitted outside this time frame will not be accepted.

To initiate a return, please contact us via our contact form with your order number. Return instructions will be emailed to you - these must be followed strictly. We are not responsible for returns sent outside of the instructed process.

3. Item Condition

To be eligible for a return or exchange:

  • Items must be unworn, unwashed, and unaltered.
  • All returns are inspected upon arrival.
  • Returned items must be in impeccable condition.

4. Sale Items & Discounts

  • Outlet / ‘Last Pieces’ / Flash Sale / Archive Sale items:
    • If no additional discount code was used: eligible for exchange or store credit only.
    • If purchased with an additional discount or promo code: final sale — no returns, exchanges, or store credit.

5. Shipping Costs

Original shipping costs are non - refundable.

  • If your order qualified for free shipping, the original shipping fee will be deducted from your refund.
  • Customers are responsible for the cost of return shipping unless the item is incorrect or faulty.
  • We will ship replacement items free of charge.
  • You are responsible for ensuring your return reaches our studio safely.

6. Non-Returnable Items

  • Gift cards, accessories, and perfumes are not eligible for return.
  • We do not offer price adjustments or rain checks on any of our products.

 

If you have any questions or need assistance with your return, don't hesitate to contact us. Thank you for supporting sustainable fashion.