Privacy policy

Privacy Policy

Last updated: 17 June 2026

At COSSAC, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, place an order, create an account, or interact with us.

1. Information We Collect

We may collect personal information when you:

  • Visit our website
  • Place an order
  • Create a customer account
  • Submit an enquiry through our contact forms
  • Subscribe to our newsletter
  • Participate in promotions, surveys, or other marketing activities

The information we collect may include:

  • Name
  • Email address
  • Billing and shipping address
  • Telephone number (if provided)
  • Order details and purchase history
  • Customer service communications
  • Technical information relating to your use of the website

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Manage payments, deliveries, and returns
  • Provide customer support
  • Communicate with you regarding your orders
  • Improve our products, services, and website experience
  • Prevent fraud and maintain website security
  • Send marketing communications where you have provided consent

We do not sell your personal data to third parties.

3. Legal Basis for Processing

Where required under applicable data protection laws, we process personal data on one or more of the following legal grounds:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Your consent, where required

4. Cookies and Website Functionality

Our website is hosted on Shopify. Shopify and certain website functions use cookies and similar technologies that are necessary for the operation, security, and functionality of the store.

These technologies help us:

  • Maintain shopping cart functionality
  • Process secure checkout transactions
  • Remember customer preferences
  • Improve website performance and security

You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

5. Data Sharing

We may share personal information with trusted service providers who help us operate our business, including:

  • Shopify (website and ecommerce platform)
  • Payment providers
  • Shipping and logistics partners
  • Customer service and technology providers

These providers only receive information necessary to perform their services and are required to protect your information.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict or object to certain processing activities
  • Withdraw consent where processing is based on consent
  • Request a copy of your data

To exercise any of these rights, please contact us through the Contact page available on our website.

8. Right of Withdrawal

If you are purchasing as a consumer within the European Union, you may have the right to withdraw from your purchase contract within 14 days of receiving your order without providing a reason, subject to applicable consumer protection laws.

To exercise your right of withdrawal, please use the Withdrawal Request form available on our website.

Once your request has been submitted, we will provide confirmation of receipt without undue delay and process your request in accordance with applicable legislation and our Refund Policy.

9. Data Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, misuse, loss, disclosure, or alteration.

However, no method of transmission over the internet or electronic storage is completely secure.

10. Contact

If you have questions regarding this Privacy Policy, your personal data, or your privacy rights, please contact us through the Contact Page available on our website.